The Trafera integration within Incident IQ syncs Trafera data—such as warranty eligibility, history, expiration date and status—within the Incident IQ ticketing and asset management platform. Once activated, users will be able to access Trafera’s services through Incident IQ’s Ticketing and Asset Management platform.

Submit Repairs

The Trafera integration within Incident IQ syncs Trafera data—such as warranty eligibility, history, expiration date and status—within the Incident IQ ticketing and asset management platform. Once activated, users will be able to access Trafera’s services through Incident IQ’s Ticketing and Asset Management platform.

Order Parts

Agents responsible for “in-house” repairs have the ability to create a help desk ticket and submit parts claims for covered devices directly from Asset Details within the Incident IQ platform. This streamlined process allows agents to more quickly request and track covered parts for repair, minimizing loss of instructional time for teachers and students.

Check Warranties

Also within familiar Incident IQ workflows, agents and administrators will now be able to conveniently access Trafera warranty coverage status for devices. An integrated view of warranty information and asset details informs Agents and Administrators of warranty coverage details for parts and devices.