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  • Incident IQ

Overview

Update aging technology or bring new tools to your school with Trafera: A partner who knows K-12 education. Get the technology you need from top brands like Lenovo, HP, and Dell. Deploy with ease with white glove setup services.

Maintain your technology with best-in-class warranty and repair. Then, empower teachers to use tech confidently with Trafera PD: on-site, on-demand, and virtual professional development.


Classroom Technology

Find the tools for technology-enriched classrooms at Trafera. From student and teacher devices to STEM and eSports equipment (and everywhere in between), you’ll get great tech at great prices and availability.

  • Chromebooks
  • Windows Desktops and Laptops
  • Computer Lab & ESports Equipment
  • Interactive Flat Panels
  • STEM and Robotics Gear
  • Classroom Audio/Visual
  • Charging Solutions
  • Software
  • Accessories

Proud partner of Google for Education, Lenovo, HP, Promethean, Newline, Lu Interactive, and more!

Warranty and Repair

Trafera Warranties has set the standard of excellence in K-12 technology coverage. With warranty features designed for the demands of education, no warranty keeps your student fleet up and running like Trafera’s. Featuring robust battery coverage, flexibility for students and staff repairs, and an onsite parts closet.

Manage repairs through the Trafera Customer Portal or enable the Trafera app in Incident IQ for seamless repair ticketing and support!

Professional Development

Promote technology adoption and maximize the impact of new tech tools with professional development from Trafera (Trafera PD). Empower teachers to use new technology with confidence with trainings developed by teachers for teachers. Offered on-site, on-demand, and virtually, Trafera PD gives teachers the technical know-how and pedagogical inspiration to teach with tech on a whole new level. FREE online training courses for all Trafera customers!

Contact your dedicated Account Manager:

Tim Peters
Account Manager
651-209-1098
tim.peters@trafera.com

Chris Pociask
Account Manager
612-808-9383 X 1077
Chris.Pociask@trafera.com

Learn More About Trafera

Contract Details & Ordering Information

Ordering

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Delivery Terms F.O.B. Destination
Payment Terms Net 30

Trafera Resources

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Incident IQ

The Trafera integration within Incident IQ syncs Trafera data—such as warranty eligibility, history, expiration date and status—within the Incident IQ ticketing and asset management platform. Once activated, users will be able to access Trafera’s services through Incident IQ’s Ticketing and Asset Management platform.

Submit Repairs

The Trafera integration within Incident IQ syncs Trafera data—such as warranty eligibility, history, expiration date and status—within the Incident IQ ticketing and asset management platform. Once activated, users will be able to access Trafera’s services through Incident IQ’s Ticketing and Asset Management platform.

Order Parts

Agents responsible for “in-house” repairs have the ability to create a help desk ticket and submit parts claims for covered devices directly from Asset Details within the Incident IQ platform. This streamlined process allows agents to more quickly request and track covered parts for repair, minimizing loss of instructional time for teachers and students.

Check Warranties

Also within familiar Incident IQ workflows, agents and administrators will now be able to conveniently access Trafera warranty coverage status for devices. An integrated view of warranty information and asset details informs Agents and Administrators of warranty coverage details for parts and devices.

 

Download the information on Incident IQ

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