So, You Have Some Devices You Need Fixed…

Whatever your repair strategy is, no matter who you bought your technology from, FireFly’s warranty and repairs solutions give you the support you need to keep your devices up and running.

Explore FireFly’s maintenance support options and find a solution that suits your school’s budget, schedule, and curriculum.


Manufacturer Authorized Warranties – Your Easiest Warranty Claim… Ever!

FireFly will take care of all your extended warranties and accidental damage claims for products from Lenovo, HP, Dell, and more! FireFly is a trusted Authorized Services provider which means they can give you the same quality repairs you could get straight from the manufacturer.

The FireFly Advantage:

  • Easy online submission form/warranty lookup
  • Fast turn-around times
  • Supporting self-maintainers – get parts for repairs you want to
    handle yourself and send the rest to them

Easy RMAs – Hassle-Free Return of Merchandise Authorizations

FireFly take care of all your warranty repairs for products from Lenovo, HP, Dell and more! FireFly is a trusted Authorized Services provider which means they can give you the same quality repairs you could get straight from the manufacturer.

The FireFly Advantage:

  • Bulk online RMA submission – 1 ticket for up to 50 devices
  • Free shipping and packaging both ways w/ FireFly Smart RMA Box


FireFly Smart Repair Program – The Convenience of a Warranty… Only Pay for what Actually Breaks

With the FireFly Smart Repair Program, you can buy credits up front that can go towards Chromebook parts and/or repairs for your entire Chromebook fleet. Cause of breakage doesn’t matter, serial numbers don’t matter, and credits are usable on any device, even if you didn’t purchase it from us! Oh yeah, and credits never expire! Unused credits roll over from year to year and can be purchased at any time.

Repair Parts –

FireFly Repair Zone makes it easy to restore your off-warranty computer equipment with helpful tools, tips, and parts to get the jobs done right. Look up your specific device model, and FireFly will point you in the direction of exactly the parts you need to get back up and running.

The FireFly Advantage:

  • Helpful Parts Manager who can help you find the part you need
  • Intuitive eStore for finding/purchasing Chromebook parts
  • Quick order processing


DIY Repair Kits – You Save. They Learn.

Never miss a learning opportunity with your school’s tech! FireFly’s Do-It-Yourself Chromebook Repair Cart extends the life of your devices with all the tools, supplies, and training needed for two people to perform almost every Chromebook Repair. You’ll empower your students with world-relevant skills, all while maintaining your entire Chromebook arsenal.

Includes $1,200 in FireFly Smart Repair™ credits for your initial parts purchase.

Student Repair Program – The FireFly Student-Led Repair Program Starter Guide

Here’s to the self-maintainers! The team at FireFly wanted to make it as easy and painless as possible for you to start a student-led repair program of your own so you can be fully self-sufficient with your Chromebook fleet. Learn the logistics, difficulties, and strategies to getting started in the guide!


  • Downloadable eBook
  • Template documents
  • Demo repair video

Not seeing the right solution for you? FireFly wants to hear how to be the best partner on the market! Contact your dedicated Account Manager below!

Contact your dedicated Account Manager:

Marissa Kolmer
Senior Account Manager

Learn More About Firefly Computers

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