SHI Complete Care + Case

SHI Complete Care + Case is a cost-effective alternative to OEM warranties, support, and accidental damage protection. This program is vendor-neutral and does not charge deductibles or cap the number of accidental incidents a customer can claim.

Protection Benefits

  • No service fees or deductibles
  • Unlimited repairs during the term of the agreement
  • If device cannot be repaired, case & device will be replaced with similar make/model
  • Free two-way shipping, or localized pickup within 50 miles of Service Center location
  • A+ certified technicians to perform repairs
  • Coverage available for new, refurbished or used devices in working order
  • Optional OEM Extended Warranty and White Glove Services available

What’s included?

  • Unlimited Accidental Damage Protection
  • Unlimited Incidents/Claims (no caps)
  • Slim Protective Case
  • $0 Deductible
  • Eligible devices: Chromebooks, Tablets, Apple iPads, Microsoft Surface, Smartphones, and Apple MacBooks

What’s covered?

  • Accidental damages associated to protective case and screen (unlimited)
  • Accidental damages associated to the following device components (unlimited):
  • Casing
  • Buttons
  • Connectivity ports
  • Cameras
  • Speakers
  • Mics
  • Keyboards
  • Pixel damage caused by cracked or damaged screens (unlimited)
  • Lifetime warranty on parts and labor for repairs during term of agreement

What’s not covered?

  • Water submersion
  • Loss/theft
  • Power surge protection
  • Acts of nature
  • Intentional misuse & abuse

For More Information

Contact your dedicated Account Manager:

SHI International Corp
Kyle Thomas
SM SLED Manager

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